About ACE Fulfillment Verification
After Conversion Experience (ACE) Fulfillment Verification is conducted on selected suspicious advertisers to gather reliable evidence about their commercial operations. This hierarchical management of identified e-commerce advertisers helps in quality assessment, meeting customer expectations, and maintaining platform integrity.
Features:
Hierarchical management: Advertisers are selected based on risk features or thresholds.
Reliable evidence gathering: Collects documents and videos to verify business operations.
Quality assessment: Helps to evaluate the legitimacy and quality of advertisers.
Documents required for ACE fulfillment verification
ACE Fulfilment Verification only applies to E-commerce advertisers. For Non E-commerce advertisers, please select Non E-commerce in the form. It is sent for verification and reversed if it is successful.
Basic Information
Individual Advertiser
Name
Advertiser with Company
Name
Company Name
Business Type
E-Commerce or Non E-Commerce
Productivity and storage
If you produce your own products:
Factory video: A video longer than 10 seconds showing your factory.
Storage video: A video longer than 10 seconds showing your warehouse.
Note: Videos must show the company's name on products or signage.
If you purchase products from a supplier:
Supplier cooperation contract: Complete with the names of both parties and a valid period.
Purchasing invoice: Details of the contract and purchase terms (delivery period, after-sales services, etc.).
If you are a personal advertiser:
Purchasing invoice: Details of the contract and purchase terms (delivery period, after-sales services, etc.).
Logistics
If you ship finished products:
Order logistics information: Provide logistics information with product details and verifiable tracking numbers for the past 15 days.
Tracking number verification link: A link to verify the tracking number on a logistics checking website.
If you ship custom products:
Order logistics information: Provide logistics information for the past 60 days.
Tracking number verification link: A link to verify the tracking number on a logistics checking website.
If you have not sold any products yet:
Order history screenshot: A screenshot of your order history on your web store.
Other supplementary materials
Factory address: Your factory address.
Utility bills: Bills showing your company name and factory address.
Supplier store link: The store link of your product supplier.
Other platforms: Links to your own store on other platforms (e.g., Google, Meta).
Social media accounts: Links to your company's social media accounts (e.g., Instagram).
Note: Insufficient documents/evidence or missing deadline will result in suspension of your ticket or application for ACE Fulfilment Validation.
Tips to ensure successful ACE fulfillment verification
Submit within the deadline:
7-Day deadline: Submit all required materials within 7 days of receiving the notification.
Email notification: Check your email for the notification and follow the guidance provided.
Address rejection:
Appeal process: If your application or ticket is rejected, you can submit an appeal within 3 days.
Check your initial submission: Review the materials you submitted initially and provide any additional documents that can help verify your business and fulfillment activity.
Make sure to keep the documents up-to-date, accurate, and match the information provided during the validation process.
Note: If the TikTok Ads Manager banner indicates that your account has been suspended, even though your ACE fulfillment verification has been approved, you can safely continue with advertising activities. This discrepancy may occur due to a manual unblocking process and can take some time to reflect in TikTok Ads Manager.
The verification process duration may vary depending on various factors, such as the volume of verification requests and the completeness of submitted documentation. Generally, the verification team tries to process requests within 48 hours.